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CareAR is a trademark of CareAR Inc. BR34366
New Augmented
Reality Support
Augmented reality is now powering our customer support team.
With the help of CareAR
TM
, A Xerox Company, and its
augmented reality platform, we can see what you see virtually
and help fix the issues faster as if we were with you.there
CareAR
®
Assist enables using circles, arrows, our support team to provide annotated guidance
and other shapes that “stick” in the space displayed i n the live video shownyour mobile device.
This enables faster diagnosis and problem resolution, plus creates an engaging customer
experience. At the same time, remote support keeps everyone safe.
WHAT IS AUGMENTED REALITY?
Augmented reality computer-is an interactive experience in which generated images—
sometimes in 3Dare overlayed in real time onand viewed —to the digital images of realworld
using : a camera.Support includes
•S
S
S
SSee what I see
ee what I see
ee what I see
ee what I seeee what I see – expert Our support becomes immersed in your environment usingthe
device’s expert rear videocamera. This gives the a visual display ofwhat needs attention.
•Real
Real
Real
RealReal-
-
-
--time graphical guida
time graphical guida
time graphical guida
time graphical guidatime graphical guidance
nce
nce
ncence – Experience real-time , guidanceusingannotationssuch as
arrows, pulsating circles, and other featureswhich are overlayed , on the live video. These
graphical instructions they “stick” to where are drawneven when the mobiledevice is
pointed at another object andthen re - pointed to the original object.
•Priv
Priv
Priv
PrivPrivacy
acy
acy
acyacy
– Only therear-facing camera is used so you are not seen.
YOUR BENEFITS
Graphical guidance resolves the problem faster by:
•Enabling Xerox customer support to see exactly what you see for faster diagnostics
•Eliminating miscommunication abecausennotations prioritize what to focus on
•Showing the problem and visually identifying the to resolve rather than steps it just
explaining them
•Not waiting for an engineer and keeping everyone safe
HOW DOES XEROX SUPPORT WORK WITH CAREAR?
We invite will youtoa CareARAssistsession viaa text message or email. Then youwill be
prompted to either download the CareAR Assist app on your mobile deviceor join the support
session browserusing a web . Please make sure you arenear the equipment requiring support.
The connection is secure and safe.
Get C areARAssist from
A pple app store
Get CareAR Assist on
GP oogle lay
CLICK IMAGE TO WATCH VIDEO
WHAT DO I NEED?
An Android or an iOS device with the
following minimum requirements:
Mobile
D evice
Native
A pp
Mobile
Browser
iOS iOS 11+Safari
/WebKit
11+
Android 9+ Android
Google
C hrome
28+, M ozilla
F irefox24+,
O pera
mobile 12+
Tuotetiedot
| Merkki: | Xerox |
| Kategoria: | Tulostin |
| Malli: | WorkCentre Pro 416 |
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